February 4, 2026 @ 2:00 pm – 3:00 pm EST
Effective February 26, 2026, a new verification process for SCAC applications and renewals for non-Class 8 carriers will be implemented. Join our panel of experts for an informative and interactive Q&A session designed to give you clarity and guidance as these changes roll out.
In this session, we will:
- Explore what’s changing and why it is important to both you and the industry.
- Demo key parts of the process to help you feel comfortable with the changes.
- Review key resources and best practices to help you prepare.
- Answer your questions and give you guidance on the areas needed most.
Whether you’re seeking details on timelines, organizational impact, or how to find tutorials and other resources, this is your opportunity to get direct answers from the people who know the new verification process the best. Bring your questions and don’t miss this chance to ensure you’re ready for the new SCAC verification process for non-Class 8 carriers.
Meet Your Speakers
Joe Ohr has more than two decades of experience in technical operations, customer success management, IT, customer support, and product support.
Currently serving as the Chief Operating Officer for the National Motor Freight Traffic Association, Inc. (NMFTA)™, he plays a pivotal role in helping to advance the industry through digitization, classification, and cybersecurity.
Prior to Ohr’s role at NMFTA, he served as in numerous IT, engineering, and operations positions at Qualcomm and Eaton, and most recently held the position of Senior Vice President of Operations/Customer Experience at Omnitracs.
Throughout his career, Ohr has provided strategic guidance, vision, and a roadmap for addressing long-term customer challenges. He has played a key role in accelerating revenue growth and has collaborated closely with IT, product, and engineering teams to foster stronger partnerships with strategic customers and peers. Additionally, Ohr has overseen post sales customer support and service teams, as well as operations, managing a workforce of over 400 individuals.
He holds multiple certifications such as CCNA from Cisco and MCSE from Microsoft and earned his Bachelor of Science in Education from the Ohio State University. Due to his contributions to the industry, he earned a spot in the Inner Circle in 2015 and 2018 from Qualcomm and Omnitracs.
Holly Taylor is the Director of Product at NMFTA. In her current role as Director of Product, Holly leverages her diverse background to lead cross-functional teams, shape strategic product visions, as well as anticipate and deliver solutions that exceed market expectations. Her unique blend of technical expertise and leadership skills has driven product success and customer satisfaction, positioning her as a pivotal force in shaping the future of NMFTA’s products.
With over 24 years of extensive experience in the software industry, Holly is a seasoned professional known for driving innovation and excellence across the product lifecycle. She began her career as a Technical Writer, where she honed a meticulous attention to detail and a deep understanding of user needs. Progressing to roles such as Documentation Manager and eventually Senior Product Manager, she built a reputation for transforming complex technical concepts into clear and intuitive applications.
Debra Edwards is an experienced Client Service Senior Manager with 17 years in customer operations and data product support. In her position, she ensures that members and subscribers receive outstanding service, acting as a trusted partner to meet their evolving needs.
Debra leads, mentors, and manages a high-performing team of client service representatives, fostering a culture of accountability, collaboration, and continuous improvement. She drives the adoption of new tools and technologies that enhance the customer experience, streamline workflows, and elevate service delivery.
As the primary point of contact for high-priority clients, Debra combines strategic insight with hands-on leadership to resolve complex challenges and strengthen long-term relationships. Her career demonstrates a commitment to operational excellence, innovation, and empowering teams to deliver service that exceeds expectations.
